Check your knowledge

Completed 200 XP

Consume knowledge articles for case resolutions knowledge check

1.

Out of the box, which table is set up to use the knowledge search functionality by default?

Lead.

Case.

Account.

Contact.

Work Order.

2.

By default, which field is searched to provide knowledge article suggestions?

Case Title.

Description.

Case Number.

Category.

Origin.

3.

Which information isn't accessible from the Related information pane for a knowledge article?

Related Categories.

Related Products.

Related Articles.

Related Customer.

You must answer all questions before checking your work.

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