Create custom apps for Dynamics 365 Customer Service

Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Service

Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Customer Service.

Learning objectives

This module explains how to:

  • Use Microsoft Power Platform to customize Dynamics 365 Customer Service.
  • Create apps from Microsoft Power Apps for Customer Service.
  • Deploy a self-service portal for Customer Service.
  • Customize case management.

Prerequisites

Knowledge of Dynamics 365 Customer Service