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The following table lists the stakeholders and team members who can bridge technology and business outcomes that matter to your organization. Each has a specific role in implementation and should be engaged early and often.
Role | Responsibilities |
---|---|
Executive Sponsor | Communicate high-level vision and values of Viva Learning company-wide |
Success Owner | Ensure the business goals are realized from adoption of Viva Learning |
Program Manager | Oversee Viva Learning deployment process and logistics |
Early Adopter | Use Viva Learning early on and provide feedback to help smooth out any issues ahead of broad launch to entire organization |
Champions | Help evangelize Viva Learning and manage objection handling |
Employee Training Lead | Manage and communicate training content about Viva Learning |
Department Leads (Stakeholders) | Identify how department will use Viva Learning and encourage engagement |
IT Specialists | Oversee all technical aspects of the Viva Learning deployment and rollout |
Communications Lead | Oversee company-wide communications about Viva Learning |
These are the people in your core team who set up and operate Viva Learning. The roles can be assigned to any employee through the Microsoft 365 admin center.
Role | Responsibilities |
---|---|
Global Administrator | This Microsoft 365 global administrator oversees the Viva Suite. This role sets up Viva, manages licenses and settings, and can assign certain Microsoft Entra roles. Both the global and knowledge administrators manage the learning sources and all their properties in the Viva Learning app. |
Knowledge Administrator | This is a Microsoft Entra role in the Microsoft 365 Admin Center that can be assigned to anyone in the organization. The Knowledge Administrator has full access to all knowledge, learning, and intelligent features settings in the Microsoft 365 admin center. They have a general understanding of the Viva suite of products and licensing details and have the responsibility of controlling access. They can create and manage content such as topics, acronyms and learning resources. They can also create content centers, monitor service health, and create service requests. |
Knowledge Manager | Like Knowledge Administrators, employees in this role can create and manage content such as topics, acronyms, and learning content. Knowledge Managers are primarily responsible for the quality and structure of knowledge. They have full rights to topic management actions to confirm a topic, approve edits, or delete a topic. They can also manage taxonomies as part of the term store management tool and create content centers. |
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