Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app. It will also provide agents with the ability have multiple sessions open at a time in a single workspace experience.
Learning objectives
In this module, you will:
- View and edit records.
- Work with cases.
Prerequisites
Basic knowledge of the Microsoft Dynamics 365 Customer Service application