Augment cognition with generative AI

  • 11 minutes

Generative AI can benefit public sector organizations by increasing comprehension and learning and augmenting cognition, especially in the following areas:

  • Helping fraud investigators find evidence by extracting insights from data
  • Performing multimodal image analysis by gathering insights quickly from open-source intelligence with AI processing
  • Creating knowledge hubs to organize repositories, surface insights, and empower teams to find information more efficiently

Augmented cognition through AI provides a digital sidekick that helps employees think better and handle complex tasks easily.

Fraud investigations

Fraud investigators already use sophisticated tools and lead in AI adoption. However, fraud investigators face considerable challenges because today’s models have limitations, like the ability to consider unstructured, non-numerical data or lack of adaptability due to the need for frequent manual updates.

In the following video, Sara Nagy, Senior Director of Customer Engagement at Microsoft, explains how generative AI offers several unique capabilities that complement traditional solutions for public sector fraud investigators.

Multimodal image analysis

Generative AI can help public sector organizations unlock value through analysis of images like security camera footage, optical sensors, handheld devices, and other image-capturing technology.

Understanding complex visual data can be difficult due to the following potential situations:

  • Images from a single modality might not provide sufficient information for accurate analysis

  • Images acquired under different conditions (for example, lighting, resolution, or viewpoint) can introduce variability

  • A single imaging modality might not be able to capture certain features or aspects of interest

  • Images in different formats or from different modalities can require unique and costly processing methods

  • Explore the tools needed to support this scenario: Multimodal image analysis with Azure OpenAI Service (PDF)

  • Reference architecture: Multimodal image analysis (PDF)

Create knowledge hubs

When public sector employees are accessing internal resources and information, they need to be able to find relevant information easily. When they can’t find the information they’re looking for, it can be frustrating. This frustration in turn places an added burden on internal staff, like HR, to respond to requests that could be self-serviced.

Other challenges employees experience might include:

  • Inconsistent document management and organization practices
  • Lack of integration between different information repositories or the use of legacy technologies
  • Limited training for employees on available resources and processes
  • Discrepancies in document formats, naming conventions, and indexing

Generative AI can help organize knowledge hubs by letting users search for information using natural language and then providing quick responses and access to data. This capability helps increase satisfaction in the workplace and frees up employees' time with a repository of easily accessible information.