Introduction to Dynamics 365 integration options and activities


Dynamics 365 customer engagement apps are customer-focused business applications that are designed to help organizations more effectively engage their customers. Each Dynamics 365 customer engagement app helps solve specific business challenges, such as assisting with sales pipeline automation, or helping to provide customer support.

This module examines the common activities and integration options available with the Dynamics 365 customer engagement apps.

After completing this module, you will be able to:

  • Work with customers and manage activities
  • Describe search criteria and filters
  • Explore different reporting options
  • Describe the different available integration options

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