Key business scenarios

  • 2 minutes

Organizations can use Intelligent Order Management to cater to different order fulfillment scenarios. Some of the leading scenarios for order fulfillment that can be orchestrated quickly are: ​

  • 1st and 3rd Party Commerce: Orders flowing in from first-party and third-party commerce applications can be quickly configured for fulfillment. A common fulfillment order management system that can manage the order fulfillment journey of these systems gives common views for all inward flowing orders and their fulfillment status.​

  • Retail and Social Marketplaces: Marketplaces are going to bring a larger share of orders and have already become crucial for order management applications. ​

  • Dropship: Supplier system coupled with order management system, which enables the customer order fulfillment journey directly from supplier system while keeping the updated information on fulfillment within Intelligent Order Management. ​

  • External Fulfillment: Ability to add external third-party logistics providers, delivery carriers as part of order fulfillment journey provides end-to-end view on order journey.​

  • Global Inventory Visibility: Inventory visibility service can be enabled as one of the components of Intelligent order management. This service provides real-time visibility of inventory in the supply network so that decisions can be made through the order flow. Inventory can be communicated from source and target systems through orchestration flows and providers.​

  • Fulfillment Optimization: Intelligent Fulfillment Optimization helps you ensure that products are delivered to your customers with the right quantities, from the right sources, and at the right time. Intelligent Fulfillment Optimization can help you maximize profits, minimize costs, and satisfy service-level requirements. ​

  • Provide carting options to e-commerce platforms: BOPIS is integrated into the fulfillment optimization process and is accessible to customers during checkout on your organizations e-commerce platform. This integration will allow customers to select fulfillment options in their cart based on incoming inventory and they will have the capability to choose a pickup-in-store option for products shipped from distribution centers to stores based on demand (BOSS).

For more information on fulfillment scenarios, see Fulfillment and Returns Optimization provider overview.

Flows can be configured to orchestrate an order efficiently, the order orchestration engine uses Microsoft Power Platform that, with prebuilt connectors, provides options to quickly connect various data sources.

You can enable the Try new order types that support your business functionality to help accommodate different order types making it easier for customers to complete different order fulfillment scenarios. In Dynamics 365 Intelligent Order Management there is support for:

  • Backorders

  • Preorders

  • Manual orders

  • Return orders

Enable flexible DOM constraints and processing strategies for effective fulfillment

Your organization can enhance optimization by configuring rules to enhance fulfillment strategies and enable priority rule-based constraints. To add more flexibility to distributed order management (DOM) processing, customer can define constraints as soft or hard, split deliveries, and set order amount restrictions on fulfillment.