Components
Intelligent Order Management is delivered as a cloud-based solution. The following list contains the core components of the solution:
App - The Intelligent Order Management app provides an interface where you can view orders and the fulfillment state. It provides a single place to view orders, regardless of the order source or how they were fulfilled.
Providers - Providers enable the transfer of orders and fulfillment information between different platforms and apps.
Orchestration - Flows are configured to manage the journey of an order. Communication with providers creates events that drive an order through the flow. Customers implement business processes for their products and business requirements.
Run automatic orchestration based on business events - The orchestration steps for business events are triggered by state changes in any Order Management entity. This orchestration is linked to a custom or pre-existing provider state, facilitating integration with external systems. This enables the updating of header states based on rules derived from the state of the line. This capability streamlines processes like warehouse release, ensuring more uniform reporting.
Inventory Visibility Service - This service provides real-time visibility of inventory in the supply network so that decisions can be made through the order flow. Inventory can be communicated from source and target systems through the orchestration flows and providers.
Fulfillment optimization - This service can be used through the orchestration flow. The service enables optimization decisions about where an order can be fulfilled by using concepts such as cost and closest in distance.
Insights - Understanding order and fulfillment metrics is critical in decision making. Dashboards provide visibility to key order data and fulfillment key performance indicators (KPIs).
See a unified order view from cart to door – Your organization can access a unified view of an orders lifecycle without having to navigate across the application. You can view fulfillment and delivery status effortlessly in one area.
