Work order management in Dynamics 365 Field Service

Functional Consultant
Dynamics 365
Field Service

Use agreements to help creating Work Orders on a predefined schedule such as in preventative maintenance scenarios. Additionally, by using inventory, they can more effectively manage inventory levels at warehouses and ensure that technicians have what they need to deliver services to their customer while in the field. Dynamics 365 has several foundational elements that can be configured to better tailor a Field Service implementation to meet the desired needs of an organization.

Learning objectives

In this module, you will:

  • Identify the work order lifecycle
  • Identify the different options available for creating work orders
  • Use related records such as service accounts, incidents, products and services, and other items with work orders
  • Apply entitlements
  • Create and manage agreements
  • Create and manage service level agreements (SLAs) for work orders
  • Define and manage inventory and warehouses


Basic understanding of how to navigate the Dynamics 365 application. An understanding of the Field Service application is helpful.