Manage real-time events in Customer Insights - Journeys

Business User
Functional Consultant
Customer Insights - Journeys

Dynamics 365 Customer Insights - Journeys capabilities can be highly beneficial for organizations that are planning and implementing events, whether in person or virtually.

Learning objectives

This module explains how to:

  • Create an event.
  • Host a Microsoft Teams webinar in Dynamics 365 Customer Insights - Journeys.
  • Manage sessions, speakers, and sponsorships.
  • Set up registration options.
  • Manage event logistics.
  • Publish an event.
  • Create event communications and journeys.
  • View and manage event registrations.
  • Book hotel rooms for staff, speakers, and guests.
  • View and manage event attendance.
  • Follow up with registrants and attendees after the event.


Basic working knowledge of Customer Insights - Journeys