Manage Teams Phone settings and policies

Microsoft 365
Microsoft Teams

Learn about various features in the Teams Phone and how to configure those features, including call queues, auto attendants, caller ID, and call park.

Learning objectives

By the end of this module, you will be able to:

  • Create and manage resource accounts
  • Create and manage call queues
  • Create and manage auto attendants
  • Configure call park policies
  • Configure policies to manage calling capabilities


  • A proficient understanding of basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices, including using PowerShell.