Manage Teams Phone settings and policies

Module
12 Units

Intermediate

Administrator

Microsoft 365

Microsoft Teams

Learn about various features in the Teams Phone and how to configure those features, including call queues, auto attendants, caller ID, and call park.

Learning objectives

By the end of this module, you will be able to:

Create and manage resource accounts
Create and manage call queues
Create and manage auto attendants
Configure call park policies
Configure policies to manage calling capabilities

Prerequisites

A proficient understanding of basic functional experience with Microsoft 365 services.
A proficient understanding of general IT practices, including using PowerShell.

Introduction min
Explore Teams Phone min
Plan and design call queues and auto attendants min
Create and manage Teams resource accounts min
Configure call queues min
Configure auto attendants min
Configure dial plans min
Create and manage calling policies min
Create and manage call park policies min
Create and manage caller ID policies min
Knowledge check min
Summary min