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Choose the best response for each of the following questions.
Which of the following descriptions applies to a Severity B service issue?
The issue affects multiple users or services
The situation's business impact is moderate and the organization can handle it during business hours
The issue is important but doesn't have a significant current service or productivity impact for the customer
Fabrikam recently experienced a degradation in service with SharePoint Online. As Fabrikam's Microsoft 365 Administrator, you've been monitoring the situation and want to complete an incident response plan. Which of the following steps should you complete to develop an incident response plan?
Review for timeline checks once you establish relevancy and degradation
Gather and validate information related to specific service requests
Troubleshoot and provide technical guidance for customer issues and escalations
When an organization monitors its service health, what status indicates a service isn't functioning, and its users can't access the service?
Investigating
Service interruption
Service degradation
You must answer all questions before checking your work.
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