Set up metrics and alerts for Customer Voice surveys

Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Voice
Sales

Learn how to set up customer satisfaction metrics and survey response alerts and how to review and manage the alerts.

Learning objectives

In this module, you will:

  • Set up satisfaction metrics.
  • Add survey response alerts.
  • Review and manage survey response alerts.

Prerequisites

Basic knowledge of Microsoft Dynamics 365 Customer Voice