Monitor and troubleshoot Teams collaboration communications systems
Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.
Learning objectives
At the end of this module, you'll be able to:
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Microsoft Teams client issues
- Diagnose and troubleshoot call failures and quality issues
- Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal
Prerequisites
- General knowledge of Teams Phone
- A general understanding of Microsoft 365
- A general understanding of Direct Routing
- A general understanding of Teams meetings
- A general understanding of Teams devices, including Teams Rooms and Surface Hub