Identify guiding principles for responsible AI – State Farm executive Q&A


As insurance companies begin to think about new and better ways to serve customers, there are significant opportunities for innovation using data and AI. However, it’s imperative that their innovation is guided by a responsible AI strategy.

Watch this video from State Farm’s Chief Data and Analytics Officer, as she discusses how State Farm is carefully designing their responsible AI framework to improve the customer and employee experience.

In the video, you heard the speaker explain how bringing AI to business processes can challenge the traditional organizational mindset and act as a catalyst for transformation throughout the business. To ensure accountability, it is imperative for organizations to not only consider the end impact to the customer, but the impact on the business process, employees, and surrounding technologies that support AI.

Next, let’s review a case study detailing how State Farm is upholding responsible AI principles and guidelines through their governance system.