Introduction
Gathering feedback is vital for an organization to understand customer opinions and perceptions of their experiences with the company. It's important to know what's successful and which areas might need improvement. With Microsoft Dynamics 365 Customer Voice, organizations can create surveys to share at various moments of truth or stages throughout a relationship with clients. As survey responses are submitted, you can access and analyze the data from Dynamics 365 Customer Voice.
Data that you capture by using a Customer Voice survey is stored in Microsoft Dataverse in the environment where the project was originally created. You can view this data by using a model-driven app from Microsoft Power Apps, such as Microsoft Dynamics 365 Sales or Microsoft Dynamics 365 Customer Service. Additionally, you can access this data by using Microsoft Power BI for a rich analytics experience with the ability to create custom reports and dashboards.
Accessing the data from within the Customer Voice application is quick and simple. This module will provide details on the various ways that you can review and understand the reporting capabilities that are available within Dynamics 365 Customer Voice.