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1.

An account manager wants to review responses for a survey in Dynamics 365 Customer Voice. How do they access the correct survey response report for their survey?

Open the project that includes their survey. When the project is open, review the reports section and select the report that has the same name as their survey.

Open Dynamics 365 Customer Voice, and from the home screen, go to the All reports option from the main menu.

Open the project that includes their survey. When the project is open, select the survey and then the Reports tab from the top of the survey.

2.

A ratings question has been included in a survey in Dynamics 365 Customer Voice. While reviewing the survey response report, a user is presented with two different ways in which the responses have been represented with graphical visualizations. What are these two different representations?

A pie chart showing the responses being broken down by a given rating and a smiley face showing the average rating.

A bar chart showing the responses being broken down by a given rating, and the average rating is depicted by the same symbol that was selected on the question (star, number, or smiley).

A bar chart showing the responses being broken down by a given rating, and the average rating is depicted by only a number.

3.

The customer success manager for an organization wants to export all survey responses for a survey that they recently sent to customers. The survey has received under 3,000 responses. What options do they have for exporting the data?

The survey has received too many responses to export directly from Dynamics 365 Customer Voice. The manager will need to contact Microsoft to ask for a data export.

The survey can only be exported to an Excel file.

The survey can be exported to Excel or CSV based on the needs and requirements of the user.

4.

A member of the Account Management team is reviewing responses to one of their surveys in Dynamics 365 Customer Voice. After opening an individual response and selecting the Personalized data tab on the response, they notice that no values are stored, Now, they’re uncertain how to get values to populate. What can they do to make sure that values are stored in the future?

Generate custom links and pass-through values to the variables or upload a CSV file by using an advanced template that contains values for each variable.

Ask the system administrator to use Power Automate to create a flow that fills out the values for each variable after a survey response is received.

Add questions on the survey to get the values to add to the variables.

5.

You are reviewing the survey response report for a survey that was used to capture feedback when a support case was closed. You want to find responses quickly for the last quarter. What approach can you use to find the responses and get updated graphical visualizations on the report?

From the survey response report, select the Respondents menu and then use the search box to filter by a date range.

From the survey response report, select the date filter control and select Last 90 days.

From the survey response report, select the date filter control and then the Custom option. Set the Start Date to the start date of the last quarter and the End Date to the end date of the last quarter.

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