Schedule services with Customer Service scheduling

Functional Consultant
Business User
Dynamics 365
Customer Service


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Learn how to define and schedule services with Dynamics 365 Customer Service to provide service to customers at the organization's locations.

Learning objectives

In this module, you will:

  • Learn how to define services.
  • Discover how to configure fulfillment preferences.
  • Learn how to create and schedule service activities.


Basic knowledge of the Dynamics 365 Customer Service application