Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
Learn how to define and schedule services with Dynamics 365 Customer Service to provide service to customers at the organization's locations.
In this module, you will:
- Learn how to define services.
- Discover how to configure fulfillment preferences.
- Learn how to create and schedule service activities.
Basic knowledge of the Dynamics 365 Customer Service application