Get started with Connected Customer Service for Dynamics 365 and Azure IoT

Functional Consultant
Business User
Dynamics 365
Customer Service


Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers.

Learning objectives

This module explains the following concepts:

  • The Connected Customer Service Add-in for Microsoft Dynamics 365.
  • How to choose a deployment type.
  • How to install the Connected Customer Service Add-in.
  • Customer assets and IoT alerts.


Basic knowledge of the Dynamics 365 Customer Service application