Summary
IoT connected devices, such as sensors, are becoming a significant tool in servicing customers. A single device can have multiple sensors that can report important information back to the organization. By analyzing and understanding this data, organizations can begin to create support solutions to enhance their customer service. The Connected Field Service solution in Dynamics 365 Field Service provides organizations with the tools that they need to remotely monitor and interact with IoT devices directly from the application. With business process flows, organizations can create strategies for proactively creating work orders based on alerts that are generated by connected devices.
This module examined how to get started with Connected Field Service, including:
Defining Connected Field Service and exploring the different use cases that it can support.
Examining the process for setting up and configuring an IoT hub in Azure that can be used with Connected Field Service.
Reviewing the process for configuring the solution and the different ways that devices can be registered.
Explaining how device properties are used and the different available methods for pulling down device data.
Examining the process of converting IoT alerts into work orders.
Reviewing how to work with Connected Field Service information on the Field Service Mobile application.
Your next step would be to gain a deeper understanding of how to use AI in different ways as part of Field Service.