Troubleshoot issues signing into Microsoft Teams

Support Engineer
Microsoft 365
Microsoft Teams

Learn how to troubleshoot account authentication, review sign-in logs, and troubleshoot both member and guest access issues. Learn how to validate network configuration and to configure Conditional Access policies.

Learning objectives

After completing this module, you’ll be able to:

  • Troubleshoot account and network issues.
  • Troubleshoot member sign-in issues.
  • Troubleshoot guest access issues.


  • Experience configuring and administering Microsoft Teams
  • Experience using Windows PowerShell
  • Working experience with performance tuning and service monitoring