Troubleshoot operating system service issues


This module discusses the role of operating system services and how to troubleshoot issues that restrict functionality. This module also discusses resolving issues with signing in to Windows.

Learning objectives

After completing this module, you will be able to:

  • Describe operating system services.
  • Identify failed services by using Windows tools.
  • Explain how to use tools and utilities to disable services.
  • Explain how to resolve locked-out accounts.


  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.