Explore the fundamentals of Microsoft Dynamics 365 Customer Insights
This learning path introduces learners to the core capabilities of Dynamics 365 Customer Insights - Journeys. This learning path also covers Dynamics 365 Customer Insights - Data. Together these apps make up the Dynamics 365 Customer Insights product. You also learn about other marketing apps to manage marketing activities successfully and effectively.
Prerequisites
None
Modules in this learning path
This module introduces learners to Dynamics 365 Customer Insights - Journeys. Its marketing automation capabilities provide organizations with a solid foundation to design automated customer journeys that help guide and nurture prospects.
Note
On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights will be sold together under a single product SKU called Dynamics 365 Customer Insights. The individual applications will be renamed Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data, respectively. For more information, see Dynamics 365 Customer Insights FAQs.
Additionally, on September 1, 2023, new Dynamics 365 Marketing customers will receive real-time marketing features only. For more information, see Default real-time marketing installation. Many Learn pages currently refer to outbound features that may not be available or may work differently in real-time marketing. The training content will be updated in September and October to meet the new realities.
Note
This content was partially created with the help of AI. An author reviewed and revised the content as needed. Read more.
This module introduces learners to other applications that augment Dynamics 365 Customer Insights - Journeys capabilities with Dynamics 365 Customer Insight - Data. We also cover Dynamics 365 Customer Voice to help you identify prospects and build marketing campaigns.
Note
On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights will be sold together under a single product SKU called Dynamics 365 Customer Insights. The individual applications will be renamed Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data, respectively. For more information, see Dynamics 365 Customer Insights FAQs.
Additionally, on September 1, 2023, new Dynamics 365 Marketing customers will receive real-time marketing features only. For more information, see Default real-time marketing installation. Many Learn pages currently refer to outbound features that may not be available or may work differently in real-time marketing. The training content will be updated in September and October to meet the new realities.
Note
This content was partially created with the help of AI. An author reviewed and revised the content as needed. Read more.