Troubleshoot Microsoft Teams

Support Engineer
Microsoft 365
Microsoft Teams

Learn how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. Explore how to configure and troubleshoot client and services issues.


  • Experience configuring and administering Microsoft Teams
  • Experience using Windows PowerShell
  • Working experience with performance tuning and service monitoring

Modules in this learning path

Describe the role of the Teams administrator. Identify common Teams problems. Explain how to approach the resolution process with Microsoft Teams.

We will look at how to monitor and troubleshoot audio and video quality issues, together with emergency calling and direct routing issues.

Learn how to troubleshoot meeting creation, attendee access, meeting recording issues, and content sharing. Learn how to optimize live events, and how to troubleshoot messaging issues.

Learn how to deploy, configure, maintain Teams client software, and how to troubleshoot Teams client startup and performance issues. Learn how to configure and troubleshoot Microsoft Audio Conferencing, call setup and troubleshoot phone system issues.

We will discuss federation and interoperability between Teams and Skype for Business.

Learn how to troubleshoot account authentication, review sign-in logs, and troubleshoot both member and guest access issues. Learn how to validate network configuration and to configure Conditional Access policies.

Learn how to troubleshoot the issues with public and private channels, including working with apps. Learn how to configure, define and validate app permission policies, and setup policies.

You will learn how to troubleshoot file sharing problems.