Work with real-time features in Dynamics 365 Customer Insights - Journeys

  • Learning Path
  • 7 Modules
Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Insights - Journeys

Dynamics 365 Customer Insights - Journeys real-time marketing features enable organizations to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

Prerequisites

  • A basic understanding of how to navigate in Dynamics 365 Customer Insights - Journeys.

Modules in this learning path

Create emails in Dynamics 365 Customer Insights - Journeys

This module covers emails, assets, and personalization in the real-time work area of Dynamics 365 Customer Insights - Journeys.

Create text messages and push notifications in Dynamics 365 Customer Insights - Journeys

This module covers text messages and push notifications in the real-time work area of Dynamics 365 Customer Insights - Journeys.

Create forms in Dynamics 365 Customer Insights - Journeys

This module covers forms in the real-time work area of Dynamics 365 Customer Insights - Journeys.

Build journeys with Dynamics 365 Customer Insights - Journeys

This module covers segments, triggers, and journeys within the real-time work area of Dynamics 365 Customer Insights - Journeys.

Manage leads and scoring in Customer Insights - Journeys

This module discusses how you can use the capabilities in Dynamics 365 Customer Insights – Journeys to help grow your pipeline while ensuring that qualified leads receive attention from your sales teams.

Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys

This module explains how to extend the Dynamics 365 Customer Insights - Journeys real-time marketing capabilities to create personalized experiences that speak directly to your customers' needs as they interact with your organization.