Troubleshoot Azure Multi-Factor Authentication issues

This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure.

Original product version:   Cloud Services (Web roles/Worker roles), Microsoft Entra ID, Microsoft Intune, Azure Backup, Office 365 Identity Management
Original KB number:   2937344

Summary

Scenario	Content
You don't receive a text or voice call that contains the verification code for Azure Multi-Factor Authentication	2834956
"Sorry! We can't process your request" error when you try to set up security verification settings for Azure Multi-Factor Authentication	2909939
Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes	2834954
"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication	2834968
"Account verification system is having trouble" error message when you try to sign in by using a work or school account	2834966
Can't sign in to an Office app by using a work or school account	2834958
You can't sign in to Office 365, Azure, or Intune	2412085

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.