Microsoft Edge and Internet Explorer troubleshooting

Welcome to Microsoft Edge and Internet Explorer troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Microsoft Edge and Internet Explorer.

Documentation

Reference

• Internet Explorer 11 desktop app retirement FAQ

Administration

How-To Guide

• Can't add favorites in enhanced protected mode
• Configure the home page URL takes no effect
• Automatically detect settings not working
• Can't change home page
• Customized settings in IEAK override defined settings

Connectivity and Navigation

How-To Guide

• Can't access some websites
• Download html files via download manager
• How to change keep-alive time-out value
• How to reset proxy settings
• How to prevent caching

Core Features

How-To Guide

• Apply property error when changing shortcut
• Autocomplete not working
• Can't add local pages to Favorites
• Can't print from the web as another user
• Cursor style remains with pressed mouse

Development and Website Issues

How-To Guide

• Add-in window appears behind the main window
• ActiveX controls stop receiving focus
• Animated GIF is not animated in separate instances
• BHOs and toolbars not working
• Browser default action for Ctrl+P cannot be prevented

General

How-To Guide

• Collected data by diagnostics
• Collected data by data collector
• Different versions information
• WPAD data collection
• Incorrect URL shortcut icon

Installation

How-To Guide

• How to create all-inclusive deployment package
• How to disable Internet Explorer on Windows
• How to repair or reinstall Internet Explorer
• How to troubleshoot Internet Explorer 9 installation issues
• Internet Explorer 11 installation fails