Microsoft Dynamics 365 Marketing entitlement does not match your tenant
This article provides a resolution for the Your selected Dynamics 365 organization entitlement doesn't match your tenant message that occurs when you install Microsoft Dynamics 365 marketing application.
Applies to: Microsoft Dynamics 365 for Marketing
Original KB number: 4553554
Symptoms
When installing Microsoft Dynamics 365 marketing application, users may receive the following message:
Your selected Dynamics 365 organization entitlement doesn't match your tenant. Paid tenants require a paid organization, and preview tenants require a preview organization.
Cause
Microsoft Dynamics 365 Marketing trial expired after 30 days. Once trial marketing instance expires, it leaves a marketing application on user tenant in Non configured state. This marketing application can't be configured on any other instance. When user tries to select this instance, it throws the error.
Resolution
To fix this issue, follow these steps:
- Select each and every marketing application that is in Non configured state to install marketing.
- At this moment, there is no easy way to differentiate between trial marketing application and paid marketing application.
- If a right marketing application is selected, it will allow to configure marketing on desired dynamic instance.