"This document cannot be marked for voiding, It has been either partially applied or is on hold" error when voiding a payables transaction
This article provides a resolution for the issue that you can't void a payables transaction in the Void Open Payables Transactions window in Microsoft Dynamics GP.
Applies to: Microsoft Dynamics GP
Original KB number: 856474
Symptoms
When you try to void a transaction in the Void Open Payables Transactions window in Microsoft Dynamics GP, you receive the following error message:
This document cannot be marked for voiding, It has been either partially applied or is on hold.
This problem occurs even though the following conditions are true:
- You have not applied any payments to the transaction.
- The transaction is not on hold.
Note
- To verify that no payments were applied to the transaction, follow these steps:
- On the Inquiry menu, point to Purchasing and then select Transaction by Document.
- Enter the document number.
- No documents have been applied to this transactions if the Unapplied Amount for the document is the same as the Original Amount.
- To verify that the transaction is not on hold, follow these steps:
- Select the Transactions menu, point to Purchasing and then select Holds.
- Select Vendor ID.
- Find the transactions and verify if the checkbox is marked as Hold for this transaction.
Resolution
Note
Before you follow the instructions in this article, make sure that you have a current restorable backup copy of the database that you can restore if a problem occurs.
To resolve this problem, run the Check Links process. To do this, follow these steps:
- Have all users exit Microsoft Dynamics GP.
- Run the Check Links process. To do this, follow these steps:
- Use the appropriate method:
- In Microsoft Dynamics GP 10.0 and later versions, point to Maintenance on the Microsoft Dynamics GP menu, and then select Check Links.
- In Microsoft Dynamics GP 9.0 and earlier versions, point to Maintenance on the File menu, and then select Check Links.
- In the Series list, select Purchasing.
- Insert the following tables into the Selected Tables list:
- Payables History Logical Files
- Payables Transaction Logical File
- Select OK.
- Use the appropriate method:
- In the Void Open Payables Transactions window, try to void the transaction.
Note
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.