Intune troubleshooting portal fails to load for help desk operators

This article helps Intune Administrators resolve an issue in which the Intune Troubleshoot pane fails to load for help desk operators.

Symptoms

When a user signs in to the Microsoft Intune admin center as a Help Desk Operator role member, and goes to the Intune troubleshooting portal, the Troubleshoot pane displays a banner that states Account status You do not have enough permissions, and no user or device data is displayed.

Cause

The user is not licensed for Intune.

Solution

1. Sign in to the Microsoft Intune admin center as an Intune Administrator.
2. On the Intune pane, go to Users > All Users.
3. Select the user for whom the Troubleshoot pane fails to load.
4. On the Licenses tab, select +Assign, and follow the wizard to assign an Intune license.
5. Advise Help Desk Operator role members to access the Intune troubleshooting portal in a new browser session.

More information

• Use the troubleshooting portal to help users at your company
• Role-based access control (RBAC) with Microsoft Intune