Note
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Access to this page requires authorization. You can try changing directories.
Symptoms
As a Global or SharePoint admin, you receive an email message that contains one of the following messages:
SharePoint Online is out of storage space. Sites are in read-only mode and changes can't be saved.
There is not enough storage space on SharePoint Online. Your storage is full. You can buy more storage or use Microsoft 365 Archive to free up storage space without deleting any data.
Cause
The Microsoft SharePoint storage quota for your organization is based on the number of licenses that you have. The total storage quota for every non-EDU organization is 1 TB plus 10 GB per license for the eligible plan that you purchase, plus any Microsoft 365 Extra File Storage add-ons that you purchase. For more information, see SharePoint limits.
Although archived data is also a type of storage that's held within SharePoint, it doesn't count toward your organization's active storage quota. Your organization is considered to be out of storage space if your total SharePoint storage usage exceeds the allocated storage quota.
Resolution
If you suspect that you should have more storage than the amount that you see in the Microsoft 365 admin center, Microsoft 365 admins can run the following diagnostic tool. The tool identifies any issues that affect your SharePoint tenant storage quota. It also shows how the quota is allocated.
Note
This feature requires a Microsoft 365 administrator account. This diagnostic isn't available for the GCC High or DoD environments, or for Microsoft 365 operated by 21Vianet.
To troubleshoot any issues that affect your storage limits, see Manage site storage limits.
To identify the activities that consume storage space and reduce their usage, see SharePoint storage planning.
If the SharePoint storage quota is exceeded, consider the following options:
- Purchase add-on storage or extra licenses.
- Archive inactive content that should be retained.
- Delete content that's no longer needed.
For more recommendations about how to manage SharePoint storage, see SharePoint storage planning.