Troubleshoot issues with the Windows 365 app

This article helps you identify and solve issues with the Windows 365 app.

Limitations

Note

The Windows 365 app currently doesn't support:

• Windows 11 IoT
• Configuring Remote Desktop Protocol (RDP) properties

"Can't connect to Cloud PC" error

When you select the Connect button to connect to your Cloud PC, you might receive a "Can't connect to Cloud PC" error.

To fix this issue:

1. In the Settings app on your Windows device, select Apps > Default apps.

2. Find the AVD host app and update the default app for .avd files.

3. Run the following command to clear the old Remote Desktop client cache:

   reg delete "HKEY_CLASSES_ROOT\progF3672D4C2FFE4422A53C78C345774E2D" /f

The Windows 365 app asks to select a new default app

When a Remote Desktop client is installed, you might see a file type association message after trying to connect to your Cloud PC. Make sure to select the Azure Virtual Desktop (HostApp) option to launch the Cloud PC session.

Change Cloud PC session from full screen to window mode

The Windows 365 app supports window mode to work more efficiently side-by-side with your local PC. To activate window mode, select the Window mode button on the connection bar.

No Cloud PCs are displayed in the Windows 365 app

If the Windows 365 app doesn't show any Cloud PCs, you might sign in with the wrong user account. Ensure you sign in with an account enrolled with the Microsoft Entra account that has Cloud PCs provisioned.

Next steps

For more information about Windows 365 app, see Installing the Windows 365 app.