Training
Module
Troubleshoot device driver failures - Training
This module focuses on the role of device drivers and troubleshooting problems that pertain to them.
Bluetooth speakers don't work after update 4505903 is installed in Windows 10, version 1903
This article provides help to solve an issue where Bluetooth speakers don't work after update 4505903 is installed in Windows 10, version 1903.
Applies to: Windows 10, version 1903
Original KB number: 4518538
After you install update 4505903 in Windows 10, version 1903 on a computer that has an internal speaker installed, you experience one of the following issues:
- A Bluetooth speaker can't connect to the computer.
- A Bluetooth speaker can connect to the computer. However, the speaker output sounds noisy (bad quality).
- A Bluetooth speaker can connect to the computer. However, the sound is generated by the internal speaker instead of the Bluetooth device.
Additionally, in Device Manager, you notice an entry under the Sound, video and game controllers node for Microsoft Bluetooth A2dp Source that shows a yellow bang (exclamation mark) icon.
To resolve this issue, install September 10, 2019—KB4515384 (OS Build 18362.356).
To work around this issue, use the System File Checker tool (SFC.exe) to repair missing or corrupted system files. To do this, follow these steps:
Open the command console by using administrative authority.
At the command prompt, type the
sfc /scannowcommand, and then press Enter.Note
It may take several minutes for the command operation to be completed.
After the process is finished, restart the computer.
For more information, see Use the System File Checker tool to repair missing or corrupted system files.
If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for deployment-related issues.