View and manage print jobs using the Universal Print portal

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To track and manage your organization's print jobs, select a printer from the Printers list and click Jobs.

Jobs page for a printer shows each print job that users sent to this printer for printing over the last 10 days. This page will load the most recent 100 jobs. You can click on Load more at bottom of the page to get more jobs.

You may filter the jobs by typing Job Id, user UPN or status in the Search box above the table.

A screenshot of the Universal Print portal showing status information is represented.

Available columns

The print jobs list table contains following information about each print job.

Column name Description
Id Id assigned to the print job at the time it was created in Universal Print. Print job Id will be unique across all print jobs for a given customer tenant.
Name Name of the item to be printed
User UPN of the user that submitted the print job
Status Status of the print job. Print jobs transition between different states as they are processed by Universal Print, connected services, and printer devices. The list below describes what each value means.
  • Paused: Job is waiting for an external process or user to take an action.
  • Pending: Job uploaded successfully in Universal Print and waiting for printer to acknowledge.
  • Processing: The printer has acknowledged the print job and started to process it.
  • Completed: Job printed successfully. This is one of the three final states that a job can have.
  • Aborted: Printing failed or print job expired (not claimed by printer). A print job is expired if it does not reach a final state within 3 days of creation. Aborted is one of the three final states that a job can have.
  • Canceled: Job canceled by user. This is one of the three final states that a job can have.
  • Unknown: The processing state reported by the printer is not recognized.
  • Stopped: The print job has been stopped because an issue with the printer needs to be addressed before the job can continue. More information can be found in the printer state resource.
Status Code Indicates print job's status after reaching its final state (complete, canceled, or aborted). A non-zero Status code may indicate that there was a problem printing the job.
Learn more about print job errors.
Size Size of the print payload. Size of the payload is typically different from the size of file that was actually printed.
Created time Time at which the print job request was received by Universal Print.
Upload time Time at which the print job payload was successfully uploaded to Universal Print.
Printer acknowledge time Time at which the printer took control of the print job and started to process it. Immediately after printer acknowledges the job, Status for that job will be updated to Processing.
Download time Time at which the printer finished downloading the print job.
Final time Time at which the printer finished processing the job and updated Universal Print about the final state (Completed, Aborted or Canceled).

Note

All times are in UTC.

Cancel a print job

To cancel one or more print job(s), select the jobs and click Cancel in the command bar at the top of the Jobs list.

Note

Print jobs cannot be canceled if they are in one of the final states - Completed, Canceled, or Aborted.

A screenshot of the Universal Print portal showing how to cancel a print job.

More Resources

Print job journey in the blog Keep business going with Universal Print.

Troubleshooting the Print job error codes.