Creating and Linking Your AltspaceVR Account

Download and install AltspaceVR

Best practice for initial creation of your AltspaceVR account:

FIRST

  1. Visit our website at altvr.com

  2. Select Sign In (top right)
    Sign in to the AltspaceVR website

  3. Sign in with Microsoft

  4. Use your personal Microsoft Account (cannot use work or school accounts) or Create One

  5. You'll know you are properly Signed In when you see your email address between the Download and Sign out buttons along the top right of the website.

SECOND

  1. Once properly Signed In via the website

  2. Use the AltspaceVR app on your computer or VR headset

  3. Select the Sign In button in the app
    Sign in to the AltspaceVR app

  4. Select the Sign in with Microsoft button
    Sign in with Microsoft

  5. Choose your personal Microsoft Account (Work or school accounts will not work)

  6. Enjoy AltspaceVR!

Disclaimer Regarding Account Linking

Listed below are the different ways in which you can create and link your AltspaceVR account.

When creating or updating your account, keep in mind that there are still features that require an AltspaceVR "password".

If you've created an account with MSA and don't have an AltspaceVR password, sign into https://www.altvr.com/, go to your profile, and then select "sign out and get a new password".

How to Create an account on altvr.com

  1. Launch a browser and navigate to the Sign In page.
  2. Select "Sign in with Microsoft".
  3. Sign in with your personal Microsoft Account or select "Create one!" to create a new personal Microsoft Account to use with AltspaceVR.
  4. Once you've completed the Microsoft Account sign in process, your AltspaceVR account will be created and you'll see a confirmation message.

How to Create an Account in 2D Mode

Creating your Account with a Microsoft Login:

  1. Start by downloading the live build of AltspaceVR from your preferred app store or library.
    If you already have the application, make sure you have the latest updates installed.
  2. Launch the application.
  3. Select the "Sign In" button and then the "Sign in with Microsoft" button.
  4. A separate window will open, prompting you to select the Microsoft Account you want to use. Select a personal Microsoft Account, not one that is associated to a Work or School Account.
  5. Once you've completed the account-linking process, a prompt will ask you to fill out your Display Name and Username.
  6. Select "Register".

How to Create an Account in VR

Creating your Account with a Microsoft Login:

  1. Start by downloading the live build of AltspaceVR from your VR app store or library.
    If you already have the application, make sure you have the latest updates installed.
  2. Launch the application and navigate to the "Sign In" button on the left-hand side.
  3. Select the "Sign In" button and then the "Sign in with Microsoft" button.
  4. A separate screen will appear prompting you to activate your device via a unique code, which you'll need to copy.
  5. Switch over to your computer's browser screen and go to https://www.microsoft.com/devicelogin
  6. Enter your unique code and select NEXT. The code isn't case-sensitive.
  7. Follow the on-screen instructions to activate your device.
  8. Once you've completed the account-linking process, a prompt will ask you to fill out your Display Name and Username.
  9. Select "Register".

Linking Your Microsoft Account

You can link your pre-existing AltspaceVR account from inside the AltspaceVR application.

Linking with 2D Mode on PC:

  1. Make sure you have the latest updates installed and launch AltspaceVR.
  2. Launch AltspaceVR and make sure you're signed in with your classic AltspaceVR account. If you're prompted to sign in when AltspaceVR launches, select the "Sign In" button, and then the "Or sign in with an AltspaceVR account" link.
  3. From the Title Screen, select the "Account" tab on the right-hand side. If your account isn't linked, the account status should read "Classic Altspace Account"
  4. Select "Link Microsoft Account". Verify that your correct username is displayed, then select the "Link" button.
  5. A separate window will open, prompting you to select the Microsoft Account you want to link. Select a personal Microsoft Account, not one that is associated to a Work or School Account.
  6. Follow the linking instructions. Once you've completed the account-linking process, you'll see that your account credentials have updated in the "Account" section of the menu. The status should read "Microsoft Home Account (MSA)"

Linking with VR Mode on Your Headset:

  1. Make sure you have the latest updates installed and launch AltspaceVR.
  2. Launch AltspaceVR and make sure you're signed in with your classic AltspaceVR account. If you're prompted to sign in when AltspaceVR launches, select the "Sign In" button, and then the "Or sign in with an AltspaceVR account" link.
  3. From the Title Screen, select the "Account" tab on the right-hand side. If your account isn't linked, the account status should read "Classic Altspace Account"
  4. Select "Link Microsoft Account". Verify that your correct username is displayed, then select the "Link" button.
  5. A separate screen will appear prompting you to activate your device via a unique code, which you'll need to copy.
  6. Switch over to your computer's browser screen and go to https://www.microsoft.com/devicelogin
  7. Enter your unique code and select NEXT. Note: The code isn't case-sensitive.
  8. Follow the on-screen instructions to activate your device.
  9. Once you navigate back to AltspaceVR. You should see that your account credentials have updated in the "Account" section of the menu. The status should read "Microsoft Home Account (MSA)".

Troubleshooting tips:

  • If you experience any issues during the account-linking process, try to exit and close AltspaceVR before you reattempt to connect your accounts.
  • If you're in VR mode and are experiencing issues, try unplugging your headset and switching to 2D PC mode (or the other way around).
  • If you find yourself unable to reconnect with your Microsoft account, you can still get back into AltspaceVR using your username and password. Just select the "Sign In with AltspaceVR" button.
  • If you're using VR, when prompted to open a dialog, try doing so on a PC that's already using the Microsoft credentials you intend to use with AltspaceVR.
  • Submit your logs if you run into any issues by going to MAIN MENU > SETTINGS > SUPPORT > Upload Logs.

Account Registration FAQ

Which name will other users see?

Your "Display Name" is what other users will see above your avatar. Your "Username" will be displayed in the friends tab of the menu for people who have added you as a friend. Both your Display Name and Username will be visible on your avatar's nametag.

Does my Display Name have to be unique?

No, your user name can share the same Display Name as others. If you want your Display Name to be written as "Dave" or "Maria", you can! Your Display Name can also include spaces where a Username typically can't.

I can't remember my password, how can I reset it?

  • If you're using a Microsoft account, you can follow the Microsoft password reset flow after starting the login process with the "Sign in with Microsoft" button.
  • If you're using a classic AltspaceVR account, you can use the "Forgot your password" link to reset your password, or You can reset your password here.

How can I change my Username or Display Name?

To change your Username or Display Name, sign into altvr.com, select your profile icon on the top right, User Profile, Edit, and update your Username or Display Name.

Note: You will only be able to change your username once. Any time after that, you will have to submit a support ticket.

If you want to change the Username associated with your account, send us a ticket. Make sure to include the email associated with your account, your current name, and the username you'd like to use in the future.

My menu is blank and I can't sign up, what can I do?

If your "You" menu isn't displaying, restarting the AltspaceVR client should fix the issue so that you can sign in. Make sure that both your VR headset and your 2D monitor are plugged into the same GPU. Contact our Help Desk if the issue persists.

Microsoft Account Integration FAQ

Does this change my AltspaceVR Username or how my details appear in my name tag?

Linking your AltspaceVR account with your Microsoft Account won't change your publically displayed username or first name. It will only change your account login credentials (which is private to you.) You'll still have full control over how your name, username, and profile picture appear to others in AltspaceVR.

Can I still switch accounts? This option is no longer under Settings.

Yes, we've redecorated a bit. You can now manage your account & switch accounts under Main Menu > Me > Account

Do I already have a Microsoft Account?

It's possible you already have a Microsoft Account. Do you play Minecraft, game on an Xbox, subscribe to Office 365, or otherwise use any other Microsoft products or services regularly? If so, you probably already have a Microsoft login! You can check to see if your email is already tied to an existing MSA here.

Does this mean that I need to create a new email address with Outlook?

No. You can set up a Microsoft Account with a current email address even if it's not hosted with Microsoft. (Ex: G-Mail, Yahoo, and so on). If you sign in with Microsoft credentials that shares the same email as your classic AltspaceVR account, you'll be prompted to link your account after signing in. Follow the prompts to sign into your classic account, and your Altspace and Microsoft accounts will be linked for you.

Does it cost money?

Nope! Creating a Microsoft Account is free. Using AltspaceVR is also free. Just remember, your Microsoft Account is linked to other products and services, so you can use it to make purchases of things outside of AltspaceVR, like subscriptions (ex: Office 365) or specialty goods (ex: Minecraft Marketplace), for example.

What if I'm having issues linking my accounts?

If you're stuck, you can always contact us at our Help Desk.

What if I have multiple AltspaceVR accounts?

Only one AltspsaceVR account can be linked to a Microsoft Account. You'll need a separate Microsoft Account for each of the AltspaceVR accounts you wish to connect.

What if I forget my login details?

If you have trouble logging into AltspaceVR after you've connected to your Microsoft Account, contact us at our Help Desk. For trouble logging into your Microsoft Account, visit here or here for a list of troubleshooting tips and resources.

Do I have to connect to my Microsoft Account?

Don't worry, you have some time to make the update. We'll be rolling our Microsoft Account integration in phases. However, over time, some of the major new features we're working on will only be available to individuals who have linked their AltspaceVR account to their Microsoft Account. The reason for this is that these features (like ticketed events, for example) require strong and robust security measures. Read more on our blog.

What about my privacy and data?

There's no change to our Terms of Service or our Privacy Policy. Microsoft and AltspaceVR remain committed to protecting your privacy. They also remain committed in ensuring that you remain fully in control when it comes to your data and information. You can learn more about Microsoft's core principles around privacy here. You can also request detailed information about the personal data Microsoft has about you related to your Microsoft Account here. Lastly, if you have an active AltspaceVR account, you can request a copy of your data and request to have your data deleted at any time.

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