Windows 11, version 22H2 known issues and notifications
Find information on known issues and the status of the Windows 11, version 22H2 rollout. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X (formerly Twitter) for Windows release health updates.
Known issues
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| Printer names and icons might be changed and HP Smart app automatically installs In most cases, it is possible to use the printer for printing jobs and other features such as copy, scan, or fax. | N/A | Resolved | 2023-12-16 09:42 PT |
| Desktop icons might move unexpectedly between monitors This issue is only observed if you are using more than one monitor when attempting to use Copilot in Windows. | OS Build 22621.2361 KB5030310 2023-09-26 | Confirmed | 2023-11-30 17:26 PT |
| BitLocker might incorrectly receive a 65000 error in MDMs "Requires Device Encryption" might incorrectly report as an error in some managed environments. | N/A | Mitigated | 2023-10-31 10:06 PT |
| Compatibility issues with Intel Smart Sound Technology drivers and Windows 11 Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen. | N/A | Mitigated External | 2023-10-31 10:06 PT |
Issue details
December 2023
Printer names and icons might be changed and HP Smart app automatically installs
| Status | Originating update | History | Resolved | N/A | Resolved: 2023-12-16, 09:42 PT Opened: 2023-12-04, 18:46 PT |
|---|
Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution.
Symptoms can include the following:
- Some Windows devices are installing the HP Smart app.
- Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed.
- Double clicking on a printer displays the on-screen error "No tasks are available for this page".
Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work.
Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023. For devices covered by Recommended Troubleshooting, a user-initiated troubleshooter will be available in the coming weeks.
If you need support to resolve this issue, go to https://support.microsoft.com/contactus, and select Windows.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
- Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012
November 2023
Desktop icons might move unexpectedly between monitors
| Status | Originating update | History | Confirmed | OS Build 22621.2361 KB5030310 2023-09-26 | Last updated: 2023-11-30, 17:26 PT Opened: 2023-11-30, 17:09 PT |
|---|
Windows devices using more than one (1) monitor might experience issues with desktop icons moving unexpectedly between monitors or other icon alignment issues when attempting to use Copilot in Windows (in preview).
To prevent users from encountering this issue, Copilot in Windows might not be available on devices that have been used or are currently being used in a multimonitor configuration. You might also not be able to update to Windows 11, version 23H2 as we have applied a compatibility hold on devices encountering this issue.
If your organization is using Windows Update for Business reports, the safeguard ID is 47615939.
Note We recommend that you do not attempt to manually update to Windows 11, version 23H2 using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed.
Next steps: We are working on a resolution and will provide an update in an upcoming release.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2
- Server: None
October 2023
BitLocker might incorrectly receive a 65000 error in MDMs
| Status | Originating update | History | Mitigated | N/A | Last updated: 2023-10-31, 10:06 PT Opened: 2023-10-09, 14:51 PT |
|---|
Using the FixedDrivesEncryptionType or SystemDrivesEncryptionType policy settings in the BitLocker configuration service provider (CSP) node in mobile device management (MDM) apps might incorrectly show a 65000 error in the "Require Device Encryption" setting for some devices in your environment. Affected environments are those with the “Enforce drive encryption type on operating system drives” or "Enforce drive encryption on fixed drives" policies set to enabled and selecting either "full encryption" or "used space only". Microsoft Intune is affected by this issue but third-party MDMs might also pe affected. Important: This issue is a reporting issue only and does not affect drive encryption or the reporting of other issues on the device, including other BitLocker issues.
Workaround: To mitigate this issue in Microsoft Intune, you can set the “Enforce drive encryption type on operating system drives” or "Enforce drive encryption on fixed drives" policies to not configured.
Next steps: We are working on a resolution and will provide an update in an upcoming release.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10 Enterprise LTSC 2019
- Server: None
November 2021
Compatibility issues with Intel Smart Sound Technology drivers and Windows 11
| Status | Originating update | History | Mitigated External | N/A | Last updated: 2023-10-31, 10:06 PT Opened: 2021-11-15, 16:40 PT |
|---|
Intel and Microsoft have found incompatibility issues with certain versions of drivers for Intel Smart Sound Technology (Intel SST) on Intel 11th Gen Core processors and Windows 11. Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen. The affected driver will be named Intel® Smart Sound Technology (Intel® SST) Audio Controller under System Devices in Device Manager and have the file name IntcAudioBus.sys and a file version of 10.29.0.5152 or 10.30.0.5152. Only devices with both an Intel 11th Gen Core processors and an Intel SST driver version of 10.29.0.5152 or 10.30.0.5152 are affected by this issue.
To safeguard your upgrade experience, we have applied a compatibility hold on devices with affected Intel SST drivers from being offered Windows 11, version 23H2, Windows 11, version 22H2, or Windows 11, version 21H2 on devices with Windows 10. If your organization is using Update Compliance, the safeguard IDs are:
- Windows 11, version 21H2: 36899911
- Windows 11, version 23H2; Windows 11, version 22H2: 41291788
Workaround: To mitigate the safeguard, you will need to check with your device manufacturer (OEM) to see if an updated driver is available and install it. This issue is resolved by updating the Intel® Smart Sound Technology drivers to a version 10.30.00.5714 and later or 10.29.00.5714 and later. Important: Later versions refer to just the last part of the version number. For addressing this issue, 10.30.x versions are not newer than 10.29.x versions. Once you have updated to a compatible version of the Intel® Smart Sound Technology drivers, you should be able to upgrade to Windows 11. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered.
Next Steps: If you encounter this safeguard hold and an updated driver is not yet available, you will need to contact your device manufacturer (OEM) for more information.
Note We recommend that you do not attempt to manually upgrade using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed.
Affected platforms:
- Client: Windows 11, version 23H2, Windows 11, version 22H2; Windows 11, version 21H2
Report a problem with Windows updates
To report an issue to Microsoft at any time, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app.
Need help with Windows updates?
Search, browse, or ask a question on the Microsoft Support Community. If you are an IT pro supporting an organization, visit Windows release health on the Microsoft 365 admin center for additional details.
For direct help with your home PC, use the Get Help app in Windows or contact Microsoft Support. Organizations can request immediate support through Support for business.
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