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Find information on known issues and the status of the Windows 11, version 25H2 rollout. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X for Windows release health updates. If you are an IT administrator and want to programmatically get information from this page, use the Windows Updates API in Microsoft Graph.
Known issues
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| Updates installed via WUSA might fail if installed from a shared folder This issue might occur when installing an update from a network folder containing multiple .msu files. | N/A | Mitigated | 2025-09-30 10:04 PT |
Issue details
August 2025
Updates installed via WUSA might fail if installed from a shared folder
| Status | Originating update | History |
|---|---|---|
| Mitigated | N/A | Last updated: 2025-09-30, 10:04 PT Opened: 2025-08-15, 11:56 PT |
Windows updates installed using the Windows Update Standalone Installer (WUSA) might fail with error ERROR_BAD_PATHNAME, when the update is installed using WUSA or double-clicking a .msu file from a network share that contains multiple .msu files.
WUSA is a method of installing updates using the Windows Update Agent API which is typically only employed in enterprise environments. It is not common in personal or home settings.
Please note that this issue does not occur when there is only one .msu file in the network share or when the .msu files are stored locally on the device. In addition, after installing an .msu file by double-clicking or using WUSA and restarting Windows, you might notice that the Update History page in Settings continues to indicate that a restart is required to complete the update. This is temporary and should be resolved on its own.
Workaround: To work around this issue, save the .msu files locally on the device and install the update from this location. Also, if you've restarted Windows after installing an .msu file via WUSA, please wait 15 minutes or more before checking the Update History page in Settings. After this short delay, the Settings app should properly indicate if the update installed successfully.
Mitigation: This issue is addressed using Known Issue Rollback (KIR) and is resolved automatically for most home users and non-managed business devices. Restarting your Windows device might help the resolution apply to your device faster.
IT admins can resolve this issue for managed devices which have installed the affected update and encountered this issue. It can be fixed by installing and configuring the Group policy listed below. For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback. The special Group Policy can be found in Computer Configuration > Administrative Templates > [Group Policy name].
Group Policy downloads with Group Policy name:
- Download for Windows 11, version 24H2 and Windows Server, version 2025 - Windows 11 24H2 and Windows Server 2025 KB5062660 250806_17201 Known Issue Rollback.msi
Next steps: We are working on releasing a resolution for this issue in a future Windows update. We will provide an update when more information is available.
Affected platforms:
- Client: Windows 11, version 25H2; Windows 11, version 24H2
- Server: Windows Server 2025
Report a problem with Windows updates
To report an issue to Microsoft at any time, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app.
Need help with Windows updates?
Search, browse, or ask a question on the Microsoft Support Community. If you are an IT pro supporting an organization, visit Windows release health on the Microsoft 365 admin center for additional details.
For direct help with your home PC, use the Get Help app in Windows or contact Microsoft Support. Organizations can request immediate support through Support for business.
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