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ITAgentSession::get_AverageWrapUpTime method (tapi3.h)

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The get_AverageWrapUpTime method gets the average time (in seconds) per ACD call spent in wrap-up (after-call work) during this agent session.

Syntax

HRESULT get_AverageWrapUpTime(
  [out] long *plWrapUpTime
);

Parameters

[out] plWrapUpTime

Pointer to average wrap-up time.

Return value

This method can return one of these values.

Return code Description
S_OK
 Method succeeded.
E_OUTOFMEMORY
 Insufficient memory exists to perform the operation.
E_POINTER
 The plWrapUpTime parameter is not a valid pointer.
LINEERR_
 See lineGetAgentSessionInfo for error codes returned from this TAPI 2.1 function.
TAPI_E_TIMEOUT
 The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes.

Remarks

This method wraps the TAPI 2.1 lineGetAgentSessionInfo function.

Requirements

Requirement Value
Target Platform Windows
Header tapi3.h (include Tapi3.h)
Library Uuid.lib
DLL Tapi3.dll

See also

ITAgentSession