Provide initial and ongoing training to help onboard your frontline workers

• Applies to:

  Microsoft Teams, Microsoft 365 for frontline workers

Get your employees ready to start and succeed in their roles on your frontline team with a custom onboarding and training process. You can use initial onboarding to welcome new team members, familiarize them with roles and duties, and teach them about how your organization operates. Then, use ongoing training to help your teams maintain and grow their skills.

Initial training and onboarding

A smooth onboarding and initial training process is essential for new members of your frontline teams to get up and running quickly. If your teams tend to have low turnover, your workers might benefit from a longer and more in-depth onboarding process. If you employ a lot of seasonal or temporary workers on your frontline teams, you might need a lighter onboarding experience. You can also customize your onboarding process for different teams that require different levels of initial training.

Learn how to plan, build, and launch your employee onboarding experience.

Tip

If your frontline teams will be primarily using Teams on mobile devices to communicate and collaborate, you can use Viva Connections and Viva Learning to make SharePoint content easily visible in Teams.

Ongoing training

Use Viva Learning to streamline ongoing training for your frontline teams. Viva Learning pulls content from your chosen sources into Teams, making it easy for your frontline teams to access. You can use Viva Learning to manage types of ongoing training including:

• Maintaining and refreshing necessary skills such as customer service or procedures for regular tasks
• Learning new skills such as management responsibilities or using new equipment
• Company policy training such as diversity and inclusion or security

Learn how to incorporate learning into your organization with Viva Learning.

Make sure your workforce knows how to use Viva Learning. Share the Viva Learning help for end users to help your frontline teams get comfortable using Viva Learning.