Problemas de la pc

Question

Hola tengo un problema con mi laptop es un poco vieja pero funcionaba bien asta ase poco que comenzó a apagarse cuando abro un juego la bateria esta retirada pero nunca me dio ese problema aveces me deja jugar asta por 2 o 3 horas pero de momento se apaga y cuando la prendo y pongo un juego se cae de nuevo no se que puede ser e Reinaldo windos y todo los parametros que hay q tomar pero no entiendo cual es el problema los juegos me ban bien fluidos nada lag y demomento se apaga ...

Answer 1

Hello Bernaldo.,

thank you for posting on the Microsoft Community Forums.

It sounds like your laptop might be overheating or have a hardware issue. Here are some steps that may help:

1. Check the heat dissipation:
   • Clean your laptop's vents and fans to make sure there are no clogs with dust and debris.
   • Use a cooling pad or place the laptop on a flat surface to ensure good air circulation.
2. Monitor Temperature: Use software tools such as HWMonitor, Core Temp, or Speccy to monitor CPU and GPU temperatures. If the temperature is too high, it could be the cause of the shutdown.
3. Update Drivers and System:
   • Make sure your operating system and the game's drivers are up to date. This includes both graphics drivers and motherboard drivers.
   • Check for Windows updates and make sure you have all the important updates installed.
4. Check the power management settings: Make sure your laptop's power management settings aren't causing it to shut down. For example, set to "High Performance" mode instead of "Energy Saving" mode.
5. Check the power adapter: Confirm that the power adapter is working properly. Sometimes the power adapter may not provide enough power, especially when playing games and needs more power.

If the above steps don't resolve the issue, contact your laptop's manufacturer for help.

Best regards,

Lei