¿Quiero tener acceso para cambiar el numero de teléfono?

Question

No me permite realizar cambio de numero de teléfono, ya no cuento con el anterior numero y no tengo la verificación de dos paso, me pueden apoyar

Answer 1

Hello UV Certifications,

Good day! Thank you for posting to the Microsoft Community.

I apologize for any inconvenience caused by the Multifactor Authentication. Our primary focus is on OneDrive basics, and I would like to provide some guidance regarding your query.

You need to contact your Organization's IT administrator to for further assistance. This is the official document that applies to the Global Administrator reference: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

For issues specifically related to the identity management, I recommend posting your concerns in the relevant community. You can find specialized assistance in the "Microsoft Entra ID" section at Microsoft Entra ID - Microsoft Q&A. Experts in this category have extensive knowledge of the identity management and access control capabilities and can provide tailored solutions to unique problems.

I apologize for redirecting you to a different community, but I believe this step will ensure faster and more accurate assistance for your specific scenario.

Thank you for your cooperation and understanding. Please do not hesitate to post your queries in the Microsoft Community, and we will always do our best to assist you.

Sincerely

Feroz Mahmud | Microsoft Community Moderator