Dear respected Vanessa Espejo Garcia,
Good morning! Thanks for posting in the Microsoft Community. We are happy to help you.
I'm sorry that you're having a problem, and from the situation you've encountered, we deeply understand the inconvenience caused and apologize for it.
According to your description, I understand your concern and need to collect more detailed information, and in order to protect your privacy, I just sent you a private message, please access the private message by clicking this icon.
I appreciate your patience and understanding, and I appreciate your time and cooperation.
Sincerely
Waqas Muhammad