No puedo iniciar sesión en mi cuenta hotmail

Question

No puedo iniciar sesión en mi cuenta de hotmail( Outlook) particular

Intenté recuperar la cuenta hace 48horas, me enviaron a otro correo un correo de cambio de contraseña, pero no puedo porque me dice que he superado el nº de intentos. Llevo sin poder acceder a mi correo 5 días.

Qué hago?

Answer 1

Hello, Thank you for posting this issue on community forum.

As you've receive the password reset e-mail your another email address, In this case as you've exceeded the number of attempts to recover your account, Microsoft may have temporarily restricted further recovery attempts to protect your security. This limitation is usually in place to prevent unauthorized access and ensure your account remains secure. You can try again after 24-48 hours when the restriction is lifted, allowing you another chance to reset your password or regain access to your account.

After the waiting period, you can fill out the recovery form again and request a new password reset link. However, make sure not to attempt resetting the password within the next 24 to 48 hours, as this may interfere with the recovery process.

Here’s the link to the Microsoft Account Recovery Form: https://account.live.com/acsr?cx=1. Please note that you can fill out the form up to two times within a 24-hour period.

I’ve provided the link below, which contains all the necessary information to complete the recovery form: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If I have misunderstood your situation, please don't hesitate to clarify, and I will adjust my recommendations accordingly.

Appreciate your understanding and patience.

Sincerely,Jassi2607 | Microsoft Community Moderator.