Error message: AADSTS5000225: This tenant has been blocked due to inactivity

Question

Desbloquear cuenta en Azure

Error message: AADSTS5000225: This tenant has been blocked due to inactivity

Answer 1

Hi,

Thank you for posting your query on Microsoft Q&A. Based on your description, you are unable to sign in to your Azure tenant and are receiving the error code AADSTS5000225, which indicates that the tenant is inactive. Despite attempts to access via the Azure Portal, Entra Admin Center, and Microsoft support, the tenant remains inaccessible and available support channels have not resolved the issue.

Error code AADSTS5000225 means your Azure tenant has been blocked due to inactivity. According to Microsoft’s official guidance, this typically occurs after more than 200 days without sign-in activity. When a tenant is marked inactive:

• Microsoft applies a login block, resulting in AADSTS5000225 during sign-in.
• After 20 days of being blocked, the tenant is permanently deleted and cannot be recovered.

If you are within the 20-day window, you can request reactivation through Microsoft support.

Recovery Steps and Next Actions

• If less than 20 days have passed since your tenant was blocked, please provide the following details via private message for further assistance:
  • Tenant ID
    • Subscription ID (if available)
      • Error and correlation ID from the failed login
        • Timestamp of the failed login attempt
          • Description of business impact and reason for recovery
          • If more than 20 days have passed, the tenant has been permanently deleted and cannot be restored.
          • To prevent this in the future, regularly sign in to your Azure tenant to keep it active and avoid automatic deletion due to inactivity.

Microsoft Documentation Reference: Troubleshooting Inaccessible Tenant Due to Inactivity – Microsoft Learn

Please "Accept as Answer" if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

Answer 2

What do I need to do to created a new tenant?