No puedo ingresar a mi cuenta de outlook.com

Question

No puedo ingresar a mi cuenta de outlook.com, he reestablecido dos veces mi contraseña, he intentado por otras opciones y nada. El soporte técnico no es de ayuda, llamé al centro de atención y lo mismo, una máquina no resuelve nada. Me está afectando en mi productividad y laboralmente. Pero eso sí, cobraron lo de la licencia, ya casi es una semana sin el servicio de correo.

Answer 1

Hi,

Okay, so first off, head over to that official recovery page for Microsoft accounts. Here's the link, https://account.live.com/acsr. You just fill out the form using the email address you're trying to get back into, you know. Make sure to add another email where they can reach you with updates or whatever. Then, answer all those questions as best you can, like old passwords you remember or subject lines from emails you sent a while back. The thing is, the more stuff you get right, the better shot you've got at Microsoft actually verifying it's you and letting you in.

Next, if you've set up a recovery phone or another email before, give the login a shot and pick "Forgot Password?" Then go for getting a code sent through text or that alternate email. Oh, and if those options aren't even showing up, it might mean your account's flagged for some weird activity and it's locked down for now, basically. You should also check if your account's locked or suspended because of odd sign-ins or something.

Now, if none of that works and you're still stuck without access, try the Microsoft virtual agent thing. Head to https://support.microsoft.com, search for "talk to an agent," and when the chatbot pops up, type in "I need to speak to a human." Tell it you want account recovery help or to talk to support, and yeah, it usually gets you bumped up to a real person pretty quick.