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Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.
Let's check some additional information to help resolve the issue:
- What is the make and model of your device?
In the search bar, type MSINFO32 and hit Enter.
Please share a screenshot of that window.
- Press Windows + X and choose Device Manager.
Click View > Show Hidden devices
Expand Bluetooth Section
Take a screenshot and share it here.