Hi David,
While In Bluetooth mode, press the CPI button together.
I found out the solution! When you switch to the Bluetooth mode, you should HOLD the CPI Button TOGETHER..! If you solve this problem by solution that I told, Let me know. If you want to read manual, go to https://support.steelseries.com/hc/en-us/articles/360049976611-User-Manuals-
I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!
Standard 3rd party link disclaimer:
There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.