Main account hacked and the support won't help. What can I do?

Question

I want to keep this brief because I've been dealing with this for months. Please note that this is a different email address because my personal one was hacked and I couldn't use it again.

Apparently, on May 17th, my main Gmail account was hacked, and I found out days later when I tried to use the Microsoft Store. That day, I received a message on my cell phone from Microsoft saying: "(my cell phone number)* removed from Microsoft account gl9@se***.ru. Wasn't you?" followed by the link aka.ms/alca, which doesn't work because it asks me to log in, which is obviously impossible since they changed the password.

Well, when I tried to recover my account for the first time, the only response was to send me a form to fill out, which I had no idea how to do because it was a strange email with no instructions, and the support member ended the chat without even explaining.

I clearly have the most obvious information, and it makes sense that the account belongs to me. Because I'd like the geniuses at Microsoft to answer me: what would be the point of changing my account's original phone number, password and email to a russian one?

Anyway, the form didn't seem to get a response. I contacted support, and it seems they either couldn't or wouldn't help me, because that's what I've been reading in other forums and Reddit communities.

I also have my card details, which I used to make purchases, and which even matches the account name, photos of my ID; a lot of things that validate my identity. It's a shame that microsoft could not try to fix their costumers issues.

Any help would be appreciated. Thanks.

Answer 1

Este foro es solo un foro de usuario a usuario, nadie aquí tiene acceso a ninguna cuenta, lamento las malas noticias, cuando un pirata informático cambia el correo electrónico asociado a una cuenta de Microsoft, esa cuenta generalmente ya no se puede recuperar, el soporte de Microsoft debería haberle explicado eso, intente usar el proceso que brindan en este enlace para recuperar una cuenta pirateada, si esto no tiene éxito, lamentablemente la cuenta no será recuperable.

https://support.microsoft.com/es-es/account-billing/c%C3%B3mo-recuperar-una-cuenta-de-microsoft-pirateada-o-en-peligro-24ca907d-bcdf-a44b-4656-47f0cd89c245