Como puedo solucionar un impago de factura, cundo no aprece en el area de facturas

Question

Una antigua empleada era directora de facturación, fue despedida y reorganizada la empresa, pero se tuvo que dejar alguna factura pendiente, aunque diga saldo 00,0, por que no nos permite crear nueva cuenta de facturación a mi nombre, ni usar casi ningún servicio de Azure.

GRacias

Answer 1

Hello Las Palmas Management

It looks like you're facing an issue with an unpaid invoice that prevents you from creating a new billing account in Azure. Here’s a breakdown of steps you can take to resolve this:

Check Invoice Status: Ensure that the invoice in question isn't showing as "Due" or "Past Due." If it's past due, you'll need to settle the outstanding balance to regain access to Azure services.

Account Membership and Permissions: Since an old employee managed your billing, make sure you’re using the correct Microsoft account that has the necessary permissions. It could be that you're attempting to access billing with an account that doesn’t have adequate privileges.

Switch Directories: If your billing account is associated with a specific Microsoft Entra tenant, make sure you're signed in to the correct directory. You can switch directories in the Azure portal by selecting your email at the top right and then choosing "Switch directory."

Contact Azure Support: If you can’t resolve the issue yourself, consider reaching out to Azure support directly through the portal for assistance. They can help clarify the situation regarding the past due invoice and any possible steps to take next.

These steps should help you in either resolving the issue or determining the best path forward. If you continue to face challenges, gathering a bit more detail would also be useful!

Follow-Up Questions

1. Are you the current administrator of the Azure account?
2. Have there been any recent payments made for this invoice, and if so, has it been at least 24 hours since that payment was made?
3. Have you tried accessing the account using different email addresses?
4. Do you have permission to view and manage billing for the Azure subscription?
5. Can you confirm that the correct Microsoft Entra tenant is being used?

Reference Links

• Resolve a past-due balance for your pay-as-you-go Azure subscription
• View and download your Microsoft Azure invoice
• Troubleshoot issues while trying to view invoice in the Azure portal
• Request a copy of my bill (invoice) or usage - Cannot find my invoice in portal

Thanks,

Suchitra.